Frequently Asked Questions

• What paper types can I use?

We strip and mount the print you send. That print can be on any RC photographic paper (Fuji, Kodak ), or it can be on any ink-jet paper similar to Epson's Professional Media. Typically, prints from a lab work fine.

 

• Does MuseumBond offer a discount for display samples?

Simply offering canvas on your price list will never move your client to make the purchase. To sell high profit canvassed portraits, it is imperative that you display samples of the finished product.

Every photography marketing class you'll ever attend will stress one point more than any other; You sell what you show.

To help you make the sale, MuseumBond will canvas your studio samples at a 15% discount. To keep your displays fresh and current, we'll do up to five of these per year. When sending in a sample print, indicate on your order form that it's a display piece, and we'll adjust the price accordingly.

Due to the much higher profit margin, many studios display only canvassed prints. The client quickly comes to appreciate the benefits of canvas, and your sale is assured.

• What is the largest size image MuseumBond can canvas?

MuseumBond can canvas up to a 38x60", mounted on stretcher bar. Custom sizes are not a problem, and you are charged only for the United Inches involved.

• How can I pay for my order?

MuseumBond accepts all major credit cards. For your convenience, we will keep your number on file, and process at point of shipment. If you live in Florida, please send a copy of your state Sales Tax Certificate. Otherwise, we will charge a 7% Florida Sales Tax on your work. Out-of-state customers are exempt from sales tax.

If you elect to be billed, payment by check is due net 30 days from the Invoice ship date. Delinquent accounts are charged 1.5%/month on the unpaid balance, similar to credit cards.

To include a check, calculate the cost as explained on the Order Form. If you over or underpay, we provide a statement and you can adjust the amount on your next order.

• How much should I charge clients for this service?

Pricing: The general industry markup is two-to-three times your cost. Depending on your price scale, you could easily make an additional $200 to $400 profit on each 20x24" portrait you sell. Customers happily pay this higher price for the premium finish because they have an heirloom quality canvas piece that can be mounted proudly on their walls and enjoyed for a lifetime.

• Will the MuseumBond process change the look of my image?

Not at all. Traditional artwork (dry-dyes, pencil, oils) is not impacted by our process, and our micro-thin laminate will protect the finish.

• Do you have a policy regarding damage to a print?

If the damage is caused by us, we will pay for the cost of print replacement. Simply send us a copy of the invoice, along with the replacement print, and we'll credit your bill accordingly.

• How do I send you my print?

Inbound Shipping

After investing big bucks in printing and artwork, the last thing you want to do is just stuff your image in a box for shipping. Poorly pack your masterpiece, and you may be having it reprinted.

Rather than fret over whether your print will arrive unscathed, let us offer a little advice. If the print was mailed from the lab, use the same carton to mail/UPS it to MuseumBond. If you don't have a carton, send it in a strong mailing tube.

IMPORTANT- Do not simply roll your print and stuff it in the tube. Even a slight crimp in the tube could transfer to the print. To ensure a safe arrival, roll the print smaller than the tube and secure it with tape. Place a small amount of packing into each end of the tube to cushion movement. Put the rolled print in the tube and secure the caps with tape.

We cannot recommend one carrier over the other, they all seem to randomly handoff a few packages to a gorilla for testing. While proper packing will improve your odds in the gorilla cage, there are no guarantees. If you are shipping a large print, or you've paid for extensive artwork, get the insurance.

• How do I fill out the Order Form?

Following is our suggestion for filling out our order form. Please take a moment to study this because in the long run, it will save time.

Customer Shipping Information- fill out the first time you send us your work. After that, just plug in ‘Company Name’. We have everything else on record.

Print Description- helps us remember your image (i.e., two girls in white at park)

Print Size- (20x24, 30x30, whatever)

Canvas & Stretch- check this and you will get a laminated print on 10oz canvas, stretched on artist stretcher stock. This is what 95% of our clients request. Please note, in Special Instructions, if you prefer Gloss laminate, or 12 oz. canvas. (Want something else? Image Wrap = your image wraps on all sides, staples on the back. Gallery Wrap = full image on front, with white border on all sides. Want your borders colored? Add via Photoshop, 1.5 inches per side.)

Options Desired- check each premium service needed for this print.

Shipping- Normal method is UPS Ground . Shipping charges are exactly what UPS charges to your location, and a copy of the UPS billing receipt is enclosed with your order.

Total Price- on the Canvas Mounting Price Chart, find the row with your print’s size (20x24). On that row, add up the prices for the services you want (Canvas & Stretch + Image Wrap, etc.). If you use a credit card, there is no need to calculate cost, we will do it for you.

Please note that we have two price sheets. One is for standard sized prints, and the other has the United Inch breakdown for odd-sized prints. MuseumBond charges for only those “inches” used, rather than the next largest print size. United Inches are fully explained on the price sheet. 

• How do I calculate shipping cost?

 We will charge you only what UPS charges us. Your shipping total will include the cost for the shipping boxes, and the UPS bill. You can leave this box blank, and the computer will populate on your invoice - or - you can call us for a price quote.

1-800-218-3611

(800)218-3611

(813)977-7378

12000 N. Nebraska Ave Suite C Tampa FL 33612

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Since 1995